Delivery and Tracking Technology
Delivery and tracking technology has dramatically improved, but it only matters if it helps your customers
…and makes your company better!
As you can imagine, technology for the courier and delivery industries has drastically improved over the past couple of years. Tracking and monitoring your packages has never been easier.
But, technology seems to be a two-edged sword. On one hand it can help you track and manage your deliveries on a “real-time basis” … and on the other it causes much higher expectations from everyone involved … including your customers and end-users! Everything is moving at a faster and faster pace, and your customers now don’t just demand on-time shipments, they want real-time reporting so they know what is happening!
Of course the delivery company you choose must be equipped with GPS devices that allow the company to instantly tell you where your package is and give you an accurate assessment of what time your package will be delivered.
With this technology you can get automatic email updates of shipment status. Customers can receive email updates of when orders are placed, picked and delivered, eliminating the necessity to track packages online or call in to your transportation solutions provider.
Sprint Online Phones
Allows our drivers to receive orders, update pickups and deliveries, and send signatures immediately once shipment is delivered.
SmartLoginTM — Online Order Entry and Tracking
Enter orders online. Track shipments in real time. With this technology you can just login and with a couple of clicks you’ll be presented with a drop-down menu from which you can choose any job from your stored previous delivery data or enter a new one.
Just pick from one of your past deliveries if you wish to send an identical job again or you can easily enter new job information and with a click, send your job directly to a dispatcher, where it gets electronically sent out to the couriers on the road. You can track your job from that point right up until the moment it’s delivered. At that point you can access your proof of delivery and final price immediately.
You can set your online account to send you an email for each delivery that goes out. Your email report contains all the information about the order, including recipients name, time delivered, and the cost. This email can be set up to go out to you with any scheduled frequency you desire.
A one click login button on your desktop. You can download all freight history in customized Excel formats.
Online Invoice Viewing
This is pretty self explanatory, but you want to make sure your delivery/courier company offers online invoice viewing … this technology is inexpensive and should be part of their total technology package.
Customer-Generated Reports – Again, this term is pretty self explanatory –there is now software available so delivery and courier companies can generate a number of different reports to make it easier and much more efficient to track and manage your delivery systems. And make sure that the company you choose offers custom reporting formats at no additional cost, and that they meet your company’s needs.
Never send a package to a bad address again – Instant Address Validation and Geo-Coding During Order Entry
If your delivery or courier service has this technology, you’ll never have to worry about dispatching packages to a bad address again. This technology guarantees that all your addresses are geo-coded with longitude and latitude coordinates and verified through a national database which allows for instant address verification.
If you unfamiliar with the term “geo-coding”, it’s simply means coding the address so it provides a geographic reference, meaning longitude and latitude coordinates … which can then can be used for computer mapping! Of course the technology behind it is somewhat more complicated, but to meet your needs, you just want to assure yourself that you choose a delivery service that has this type of technology!
Signature Capture for Mobile Devices
Real-time signature capture – Electronic signature capture is attached to each stop and is viewable/printable online for delivery verification. Never again will you have to call your delivery company to verify who signed for a package and when!
Automatic Shipping Notification (ASN)
–The Distribution Component
The distribution component allows for an automatic shipping notification to be activated. These files are typically in a .csv format or excel spreadsheet. After some customization you will be able to process mass amounts of delivery locations by sending a single file to your server. This technology also offers, “over, shortage & damage” (OS&D) reporting– all in real time. Using the barcode scanning component of this technology, you are able to view in real time what products have been delivered to your customer
Bar Code Scanning
Bar code scanning has been around for a long time, but now you should expect real-time bar code scanning that is combined with a mobile device and bar code software that allows third party bar codes to be scanned and tracked! As well, real-time updates can and should be time and date-stamped. This type of technology allows you to view all overage, shortage & damage issues online allowing for your customers to reach out to their customers almost instantly to resolve shipping discrepancies!